Become a Mystery Shopper

Grass Roots has been mystery shopping for a large number of international clients for over 35 years. Our mystery shopping work covers many different sectors including:

  • High Street Retail
  • Restaurant and fast food
  • Hotel and leisure
  • Automotive
  • Banking and financial services

We aim to ensure that our mystery shoppers provide an accurate picture of the customer service experience, so we use people in real situations to report what happens at the point of customer contact.

We are always looking for new shoppers to join our mystery shopping panel

It's FREE TO SIGN UP so why not apply to become a mystery shopper and you could start:

  • Being paid to go shopping, eating out or visiting your bank
  • Enjoying flexible working hours - you decide when you want to work
  • Benefiting from a flexible working location - you decide which assignments and locations you do
  • Having a say and providing constructive feedback on customer service

Mystery Shopping Clients

Through our mystery shopping programmes, Grass Roots deliver an accurate picture of the customer experience, using on-profile people in real situations to report on their interaction.

Our large panel of international shoppers enable us to replicate client customer profiles and demographics across multiple markets and regions.


Important Information

From 30th April 2018, we have re-branded from Grass Roots UK Ltd to Hawk Incentives Ltd.

COVID-19 Update: Currently, we will continue to offer assignments for areas in which stores remain open, but as this is subject to change at short notice please do not accept any assignments if you are concerned or feel you may be at personal risk.

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